policies
Cancellation Policy
The House of Harper has a strict cancellation policy. We require a 24 hour notice for any and all cancellations and rescheduled appointments. In the case that you do not give a 24 hour notice (or no call/no show) we require you pay the full price of your scheduled appointment.
If you are more than 15 mins late you may be asked to reschedule and pay the price of your scheduled appointment, Emergencies will be handled on a case-by-case basis by your service provider.
A valid credit card may be required to to reserve all appointments. We will not charge this card expect in the case of late cancellations or no shows.
Services
We always want you to love your hair, so if you are not happy with your service, please give us a call no more than a week from your original service date. You will be scheduled with your stylist for a Color Call-Back Service free of charge.
We do not provide monetary refunds for services.
Please note that we are not responsible for any damages to your clothing, shoes or any other personal items.
retail
All retail sales are final. If for some reason your product is defective, your product can be exchanged for the same item. If you purchase a hot tool, it will need to be returned directly to the manufacture. No cash refunds.
COVID-19
Updated 12/21/2021
Our waiting area is open for all clients! You’re welcome to still wait in your car and text your provider you’ve arrived if you’d like!
We ask all clients continue to sanitize their hands before entering the building.
It is mandatory for ALL clients to properly wear a mask before entering the studio & Kristin will also wear one.
Our beverage service will resume and we will offer soda & water along with beer and wine (for guests 21+. You are asked to only remove your mask while you are actively drinking and we ask that you only do so when your provider isn't performing your service.
We ask our clients who don’t feel well, or have someone in their home with COVID-19 to still continue to reschedule their appointments
We hope that these new policies are flexible enough to maintain all clients comfort levels and follow within the new guidelines set forth by our government.
We ask our clients continue to arrive alone to their appointments unless the person with you is also receiving services & that you limit the items brought inside with you.
If you have any questions please feel free to reach out to us as we make this transition and uphold our clients safety while trying to bring back the environment and experience our clients love!